Logansport Utilities’ new self-serve kiosk installation closing City Building north entrance – April 26 – 28, 2024 AND one day office closure for Customer Service – Friday, April 26, 2024

Logansport Utilities is installing the new 24-hour self-serve kiosk for utility bill payments the weekend of April 26 – 28, 2024, requiring the customer service office to be closed for one day on Friday, April 26, 2024, as well as, locking and closing off the city building’s north entrance for the weekend.

Announced earlier this year, the new self-serve kiosk is designed like a bank ATM (Automated Teller Machine) and will be installed in the north entrance doorway of the city building (601 East Broadway, Logansport, Indiana) replacing the current after hours drop box.

LU’s customer service office will be closed on Friday, April 26, 2024 during the kiosk installation. No in-person or drop off payments will be available that day. The city building’s north e trance doorway, along East Broadway, will be locked and closed during the Friday through Sunday construction work. Employees and visitors may still enter the city building on Friday, April 26 through the public west entrance doors along 6th Street during business hours.

The after-hours drop box will be replaced by the new kiosk so the public should make arrangements to drop off bill payments before or on Thursday, April 25 or make a payment with one of the other bill paying methods listed below. There will be no access for in-person or after- hours drop box payments after April 25, 2024. In-person and self-serve kiosk payments will resume/begin on Monday, April 29, 2024.

Logansport Utilities is aligning with other utility companies, replacing the drop box to modernize efficiencies, reduce the number of errors in bill payments, and improving the bill-paying process with better speed and convenience, along with following federal ADA standards and providing multiple languages accessibility.

The kiosk is scheduled to begin accepting payments on Monday, April 29, 2024.

The kiosk replaces the drop box but still allows for bill paying access 24-hours a day, 7-days a week.

Customer service team members will be on hand daily Monday through Friday from 8:30 a.m. – 4:00 p.m. to guide kiosk users through the steps of bill payment.

Additionally, there will be written instructions available and an online video. Instructions are also provided on the kiosk itself, available in: English, Español (Spanish), ြ◌မန်မာ (Burmese), Kreyol ayisyen (Haitian Creole)

For customers using the self-serve kiosk, they will need to know their account number to initiate the payment or scan the bar code located on their bill. That information is found on the right corner of the utility bill. Accounts can also be looked up on the kiosk by address, name, or phone number.

The self-serve kiosk will take paper cash, paper check, or e-check for free. Checks need to be payable to Logansport Utilities. Debit and credit card users can also pay at the self-serve kiosk, with an added third-party bank fee to be added to the amount due. Payments made at the self-serve kiosk will immediately be posted to the customer’s account.

For those paying with cash, only paper cash bills will be accepted, and the kiosk will not give back change. Instead, any overpayment will be credited to the user’s account and applied on their next bill.
Bill payments can be made by several convenient methods including:

  • The new self-serve kiosk starting April 29, 2024 at 601 E Broadway, Logansport, Indiana
  • *Free Automatic Bank Withdrawal (ACH), which withdrawals the bill payment automatically from a checking account once a month. Sign up with a customer service team member or filling out the online form at www.logansportutilities.com
  • In-person from 8:30 a.m. to 4:00 p.m. in the customer service office at 601 E Broadway, Logansport, Indiana, 46947
  • Mailing payment in with tear-off section of the front side of the bill with account number and making check payable to Logansport Utilities.
  • Calling customer service at 574-753-6231 from 8:30 a.m. to 4:00 p.m.
  • Paying online with credit/debit card, along with a credit card fee at www.logansportutilities.com

For questions or more information regarding making a payment, please call customer service at
574-753-6231 or by emailing customerservice@logansportutilities.com.

SOURCE: News release from Logansport Utilities

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